Shipping & Returns

Shipping & Returns

All orders over £30 will receive FREE shipping within the UK. Orders below £30 will be charged £2.99 for Hermes Tracked Delivery. 

All orders over $70 will receive FREE international shipping. Orders below $70 will be charged for international postage.

All orders are shipped in plain packaging to ensure your complete privacy and discretion, this applies to the UK and Internationally.


JOCKBOX have a hassle-free returns policy in place. Please send us a message using the Contact Us form where you can request a return.

Orders can be returned within 28 days of delivery. 

Due to the nature of our business, items must be returned in a condition suitable for re-selling.

They must be: unworn, in original packaging with all tags still attached. Please take care not to damage the items as this will result in a refund being refused.

If you are trying the item on, please do so over clean underwear as this is unhygienic and we'd be unable to sell these products on. All returns are subject to a strict process to ensure the product can be resold. 

Please note: The Surprise Bundle is NOT eligible for a return unless the items are the incorrect size or defective. 

  Where do you ship to?

  Do different brands have different sizes?

  Is your packaging totally discreet?

  Can I return my item?

  Are your products and stock genuine?

  Do you charge for delivery?