FAQs
SHIPPING FAQs
Do you ship worldwide?
Yes, we're based in the UK but we ship our products worldwide.
How much does shipping cost and how long does it take?
UK SHIPPING
- Tracked & insured
- Free on orders over £40
- £2.99 on orders under
- 2 Working Days
USA SHIPPING
- Free tracked shipping on orders over $150
- $10 on orders under
- Free untracked shipping on orders over $90
- $6 on orders under
- 6-7 Working Days
EUROPE SHIPPING
- Free tracked shipping on orders over €120
- €8 on orders under
- 3-5 Working Days
REST OF WORLD
- Free tracked shipping on orders over £120 (currency equivalent)
- £9 on orders under
- 6-7 Working Days
- Tracked & insured
- Free on orders over £40
- £2.99 on orders under
- 2 Working Days
USA SHIPPING
- Free tracked shipping on orders over $150
- $10 on orders under
- Free untracked shipping on orders over $90
- $6 on orders under
- 6-7 Working Days
EUROPE SHIPPING
- Free tracked shipping on orders over €120
- €8 on orders under
- 3-5 Working Days
REST OF WORLD
- Free tracked shipping on orders over £120 (currency equivalent)
- £9 on orders under
- 6-7 Working Days
Is shipping discreet?
Yes, we understand the importance of discretion at JOCKBOX - this is why we ship all orders in plain mailer bags to give no indication of whats inside.
What happens if my order gets lost?
If you're in the UK: All orders are sent tracked and insured as standard.
If you're outside of the UK: Please choose TRACKED shipping, this way you are covered in the unlikely event of a parcel getting lost - if you don't select tracked shipping we are unable to replace lost orders.
If you're outside of the UK: Please choose TRACKED shipping, this way you are covered in the unlikely event of a parcel getting lost - if you don't select tracked shipping we are unable to replace lost orders.
Will I pay import charges?
Its highly unlikely that you will have to pay customs charges when ordering from JOCKBOX, our items tend to fall under the value threshold. However, if charges are applied at customs - please be aware that this is totally out of our control and we're not responsible for these costs.
RETURNS
Can I return my order?
Unfortunately due to the nature of our products, we're unable to accept returns once the items have been removed from the original packaging. This is to ensure we're putting customers health and safety before anything else.
If we send you an incorrect item or size - this is our error and we will look to replace/refund your order.
In the unlikely event an item arrives damaged, we will look to replace this item with an exact match (when possible) or a close match (when original item is no longer available).
Please note - We will not accept returns for items that do not fit, as we will not resell underwear that has been worn. Please, check the size guide before making a purchase to avoid any unnecessary disappointment.
If we send you an incorrect item or size - this is our error and we will look to replace/refund your order.
In the unlikely event an item arrives damaged, we will look to replace this item with an exact match (when possible) or a close match (when original item is no longer available).
Please note - We will not accept returns for items that do not fit, as we will not resell underwear that has been worn. Please, check the size guide before making a purchase to avoid any unnecessary disappointment.
How long does a refund take?
We advise 3-5 working days from the time the refund was processed.